Organizational Excellence
Change ManagementChange Management
Change management can be defined as:
A framework for managing the effect of new business processes, new technology, shifting economic landscapes, or changes in organizational structure and culture within an enterprise. Simply put, OCM addresses the people side of change.
Share your thoughts for how you would define change management by sending a note to strategicplan@psu.edu.
Resources
- Penn State’s Office of Organizational Change Management – The Organizational Change Management (OCM) Office supports the strategic adoption of change management strategies across Finance and Business in order to advance organizational agility and increase overall project success. The office provides a wide range of consulting services.
- Organizational Change Management – Penn State’s Human Resources’ Organizational Change Management (OCM) team focuses on the people-side of change to support employees’ understanding and management of the change process. OCM includes professional development focusing on managing change; understanding change management, change management coaching and assessments; and, consultation services to support staff throughout change implementation.
- Prosci, Inc – A proven, people-focused approach to developing an agile, change-ready organization. Prosci resources include the ADKAR Model and the PCT Model.
- Curated Playlist: Managing Change – A LRN playlist of training resources designed to help you face and tackle change challenges by using practical techniques and learn to celebrate the positive and productive side of change.
- Curated Playlist: Leading Change – A LRN playlist of training resources designed to help you lead change by preparing yourself for change, managing change, communicating change, leading a team through change, and sustaining the pace of change without burning out while uniting people and creating experiences that unveil new possibilities.
- Additional On-Demand Learning
- Change Management for Projects (csod.com) – from the project manager perspective; understanding what change management is in all facets and why needed.
- Leading Through Organizational Change (csod.com) – the ins and outs of going through change with a bit of humor.
- Change Management Tips for Individuals (csod.com) – good perspective and tips for managing change.
- Change Management Tips for Leaders (csod.com) – good perspective and tips for managing change.
- Leading Your Team Through Change (csod.com) – very approachable presentation; focuses on the Support Continuum and the Five Step Reinforcement technique.
- Leading Change (csod.com) – basic tenets of change with a slightly different perspective.
- Managing Organizational Change for Managers (csod.com) – good tips for managers.
- Change Leadership (csod.com) – good insight and perspective on leading change; speaker from Indiana University.
- Implementing Change Effectively (csod.com) – straightforward look at how to handle change.
- Preparing Yourself for Change (csod.com) – quite good insight on the psychology of change.
- Communicating in Times of Change (csod.com) – pleasant role play on communicating change.
- Managing Stress for Positive Change (csod.com) – excellent insight on stress and good tips for managing.
- Books
- (BOOK) Neuroscience for Organizational Change: An Evidence-based Practical Guide to Managing Change, 2nd Edition (csod.com)
- (BOOK) Organizational Change: Creating Change Through Strategic Communication (csod.com)
- (AUDIOBOOK) Leading Change: How Successful Leaders Approach Change Management (csod.com)
- (BOOK) Leading Change: How Successful Leaders Approach Change Management (csod.com)
- (BOOK) Embracing Change: 4 Core Strategies Essential to Managing Change (csod.com)
- (AUDIOBOOK) Embracing Change: 4 Core Strategies Essential to Managing Change (csod.com)
- (BOOK) Thriving Through Change: A Leader’s Practical Guide to Change Mastery (csod.com)
Communities of Practice
- Network for Change and Continuous Innovation (NCCI)
Penn State has an institutional membership that allows anyone with an @psu.edu email address to register and access any resources offered by NCCI at no cost. There are a number of communities within NCCI one can join:- Change Management Community
“This community promotes change management best practices, which include the mitigation of project pain points and the implementation of organizational changes in higher education. This community is for those interested in learning more about managing change, those who already practice change management and those who sponsor change initiatives. We exchange ideas, lessons learned, best practices, and advice about change management.” - Internal Consulting Community
“This community provides space for internal consultants and others that apply broad-based knowledge and experience to help develop and implement strategic improvement plans in response to performance gaps across higher education systems. Members have the opportunity to share best practices, collaborate for ideas, and engage in discussion about challenges faced, solutions designed, and long-term sustainability of initiatives with our peers. We network to build relationships with our counterparts at other institutions as we navigate the broad changes affecting education.” - Leadership Community
“Colleagues exchange ideas, expertise, approaches, models, and program and initiative designs across a variety of topics. A sample of topics include: creating a culture of leadership, leadership as a continuum, coaching, consulting, advising, and measurement, succession planning and talent development, how to start a best practice organization, open enrollment versus targeted professional development.” - Lean Community
“This community works to expand knowledge of Lean principles and practices. As information and ideas are shared, members support one another in introducing continuous improvement and operational excellence to their respective institutions.”
- Change Management Community
Professional Organizations
- Network for Change and Continuous Innovation (NCCI)
“NCCI positions institutions of Higher Education to be agile, life long learning models to transform lives and communities around the world.” Penn State has an institutional membership that allows anyone with an @psu.edu email address to register and access any resources offered by NCCI at no cost. - Association of Change Management Professionals (ACMP)
“ACMP’s vision is to lead the way change works. Our vision statement reflects an aspiration to innovate and lead change practices, in addition to managing change. Our focus is on using our professional expertise to achieve business and organizational results. ACMP’s mission is to serve as an independent and trusted source of professional excellence, advocate for the discipline and create a thriving change community. Our mission statement reflects our commitment to our members that ACMP will advocate globally for the recognition of the existence and value of our profession.” Individual membership is required to join ACMP.
Tools
- Finance & Business Office of Change Management & Organizational Excellence Toolkit
Tools and templates designed to be used to guide efforts in any change initiative
Formal Educational Opportunities
- Procsi Change Management Certification
This is the world’s most popular certification for Change Management, recognized across all industries and meant for all levels of change agents. Completion gives access to a host of tool for the change practitioner. - ACMP – Certified Change Management Professional
Industry certification based on ISO standards. Recognized across all institutions and meant for professional change managers and practitioners.